after getting the bad new from tracy i called emc hr earlier in the week and left a message asking about my work history letter request. i was not very optimistic since the vmail greeting basically said “i’m in non stop meetings and will not be reading email or retrieving vmail.” nice surprise when yesterday a very chipper (perhaps a requirement to work in hr) hr woman called and said the letter was in the mail. it arrived today (exactly what i was looking for) along with her card and an offer to assist in any way.
thanks krista.